Payment Policy
Effective Date: July 21, 2026
At Equipment Pty Ltd, we are committed to providing a secure, convenient, and transparent payment experience for all customers. This Payment Policy explains the payment methods we accept, how payments are processed, and the procedures that apply to payments made through our website.
Business Information
Equipment Pty Ltd
Address:
16 Hill Street
Cremorne VIC 3121
Australia
Telephone: +61 468 102 580
Email: sales@equipmentptyltd.shop
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)
ABN: 54 650 242 461
Accepted Payment Methods
We accept a variety of secure payment methods, including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay (where available)
- Google Pay (where available)
- Bank Transfer (for approved orders)
Available payment options may vary and will be displayed during the checkout process.
Payment Processing
Full payment is required before an order is processed, prepared, or dispatched.
Once your payment has been successfully received and verified, we will begin processing your order. An order confirmation will be sent to the email address provided during checkout.
Payment Security
Protecting your payment information is a priority for Equipment Pty Ltd.
All online transactions are processed through trusted third-party payment providers using industry-standard encryption and security technologies. We do not store your complete credit or debit card details on our servers.
Pricing
All prices displayed on our website are in Australian Dollars (AUD).
Unless otherwise stated, prices include Goods and Services Tax (GST) where applicable.
We make every effort to ensure pricing accuracy; however, if a pricing error is identified, Equipment Pty Ltd reserves the right to correct the error and cancel or amend affected orders. If this occurs, we will contact you before proceeding with your order.
Payment Verification
To help protect our customers and reduce fraudulent activity, certain orders may require additional payment verification.
If verification is necessary, our customer support team may contact you to request additional information. Delays in providing the requested information may result in delayed order processing.
Failed or Declined Payments
If your payment is declined, unsuccessful, or cannot be authorised, your order will not be processed until payment has been successfully completed.
If you experience payment issues, please contact your bank, card issuer, or payment provider for assistance before attempting your purchase again.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Refunds are generally processed within 7 business days after the returned product has been received, inspected, and approved in accordance with our Refund & Returns Policy.
Please note that the time required for funds to appear in your account may vary depending on your financial institution or payment provider.
Order Cancellation
Orders may be cancelled only before they have been processed or dispatched.
If an order has already been shipped, any return or refund request will be handled in accordance with our Refund & Returns Policy.
Fraud Prevention
Equipment Pty Ltd reserves the right to refuse, delay, or cancel any order where fraudulent activity, unauthorised payment, or suspicious behaviour is suspected.
We may request additional identification or payment verification before approving certain transactions to help protect both our customers and our business.
Contact Us
If you have any questions regarding this Payment Policy or require assistance with a payment or order, please contact us.
Equipment Pty Ltd
Address:
16 Hill Street
Cremorne VIC 3121
Australia
Telephone: +61 468 102 580
Email: sales@equipmentptyltd.shop
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)
ABN: 54 650 242 461
Equipment Pty Ltd is committed to providing a secure, reliable, and transparent payment experience. We strive to ensure every transaction is processed safely and efficiently, giving our customers confidence when purchasing from our website.