Refund & Returns Policy

At Equipment Pty Ltd, we are committed to providing quality industrial equipment and excellent customer service. We want every customer to purchase with confidence, which is why we have established this Refund & Returns Policy. This policy outlines your rights and responsibilities when requesting a return, exchange or refund.

Nothing in this policy excludes, limits or modifies your rights under the Australian Consumer Law (ACL).

1. Return Eligibility

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, the product must:

• Be returned within 30 days of delivery.
• Be in its original condition.
• Be unused, uninstalled and free from damage caused after delivery.
• Include all original accessories, manuals and packaging where reasonably possible.
• Be accompanied by proof of purchase.

Products returned outside the 30-day return period may not be accepted unless required under Australian Consumer Law.

2. Change of Mind Returns

If you change your mind after purchasing a product, Equipment Pty Ltd may approve a return provided the item meets the eligibility requirements above.

For approved change-of-mind returns:

• A 15% restocking fee will apply.
• The customer is responsible for all return shipping and freight costs.
• Original delivery charges are non-refundable.
• The product must be received and inspected before any refund is processed.

We reserve the right to refuse returns that do not meet these conditions.

3. Products That Cannot Be Returned

Unless required under Australian Consumer Law, returns will not be accepted for:

• Custom-built or modified products.
• Special-order items sourced specifically for a customer.
• Clearance or final sale products.
• Products that have been installed, altered or modified after delivery.
• Products damaged through misuse, improper installation or negligence.
• Items returned without prior approval where approval is required.

4. Faulty, Damaged or Incorrect Products

We carefully inspect products before dispatch whenever practical. If you receive a product that is:

• Damaged during delivery;
• Faulty or defective;
• Significantly different from its advertised description; or
• Missing parts,

please notify Equipment Pty Ltd within 48 hours of delivery.

To assist with your claim, please provide:

• Your order or invoice number.
• A detailed description of the issue.
• Clear photographs and/or videos showing the problem.

Once your claim has been assessed, we may offer one of the following remedies where appropriate:

• Repair of the product.
• Replacement with the same or a comparable product.
• Partial refund.
• Full refund where repair or replacement is not reasonably available.

5. Refund Process

Once we receive and inspect the returned product, we will notify you of the outcome of your return request.

If your refund is approved:

• Refunds will be issued using your original payment method.
• Please allow up to 7 business days for the refund to be processed after approval.
• Depending on your financial institution, additional processing time may apply before the funds appear in your account.

Where a return is approved due to a change of mind, the applicable 15% restocking fee and any non-refundable delivery charges will be deducted from the refund amount.

6. Shipping and Return Freight

Unless the return is due to a fault covered under Australian Consumer Law or an error by Equipment Pty Ltd:

• Customers are responsible for all return freight costs.
• Original shipping and delivery charges are not refundable.
• We recommend using insured freight when returning heavy or valuable equipment.
• Equipment Pty Ltd is not responsible for products lost or damaged during return transit.

Risk in returned goods remains with the customer until the products have been safely received by Equipment Pty Ltd.

7. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement or refund where products:

• Have a major failure.
• Are significantly different from their description.
• Are not of acceptable quality.
• Are unsafe.
• Are not reasonably fit for the purpose made known to us before purchase.

Where your rights under Australian Consumer Law apply, Equipment Pty Ltd will provide the appropriate remedy as required by law.

8. Exclusions

This policy does not cover:

• Normal wear and tear.
• Routine maintenance.
• Consumable parts such as belts, filters, seals, blades and similar components.
• Damage caused by improper use, misuse, abuse or neglect.
• Damage resulting from incorrect installation or operation.
• Repairs or modifications carried out without our written approval.
• Cosmetic imperfections that were disclosed before purchase.

9. How to Request a Return or Refund

If you wish to request a return, exchange or refund, please contact us as soon as possible.

Please include:

• Your order number or invoice number.
• Your full name and contact details.
• A description of the issue.
• Clear photographs or videos where applicable.
• Any additional information that may assist us in assessing your request.

Our customer support team will review your request promptly and provide instructions on the next steps.

Contact Us

Equipment Pty Ltd

ABN: 54 650 242 461

Address:
16 Hill Street
Cremorne VIC 3121
Australia

Phone: +61 468 102 580

Email: sales@equipmentptyltd.shop

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)

We are committed to resolving all return and refund requests fairly, efficiently and in accordance with Australian Consumer Law.