Privacy Policy
Last Updated: August 2026
At Equipment Pty Ltd, we respect the privacy of our customers, website visitors and other individuals who interact with our business. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.
Equipment Pty Ltd handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.
1. Business Information
This Privacy Policy applies to:
Equipment Pty Ltd
ABN: 54 650 242 461
Address:
16 Hill Street
Cremorne VIC 3121
Australia
Telephone: +61 468 102 580
Email: sales@equipmentptyltd.shop
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)
2. What Is Personal Information?
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.
Depending on how you interact with Equipment Pty Ltd, the personal information we collect may include:
- Your full name
- Business or company name
- Billing and delivery address
- Email address
- Telephone number
- Order and transaction information
- Product enquiries
- Account information
- Communications with our customer service team
- Information you voluntarily submit through our website
- Technical information associated with your use of our website
We only collect information that is reasonably necessary for our business activities or otherwise permitted by law.
3. How We Collect Personal Information
We may collect personal information when you:
- Purchase a product from our website
- Create or manage an online account
- Request a quotation
- Contact us by telephone or email
- Submit an enquiry through our website
- Request shipping or delivery information
- Submit a warranty or return request
- Subscribe to marketing communications
- Communicate with our customer service team
Where reasonable and practicable, we collect personal information directly from you.
In some circumstances, information may also be received from service providers or other third parties involved in processing your order, payment or delivery.
4. Why We Collect Personal Information
Equipment Pty Ltd may collect and use your personal information for purposes including:
- Processing and managing orders
- Confirming payments
- Arranging shipping and delivery
- Providing quotations
- Responding to product enquiries
- Providing customer service
- Processing returns and refunds
- Managing warranty claims
- Maintaining customer accounts
- Preventing fraudulent or unauthorised transactions
- Maintaining business and accounting records
- Improving our website, products and customer experience
- Complying with applicable legal and regulatory requirements
- Sending marketing communications where permitted by law
If you choose not to provide information that is reasonably necessary for a transaction, we may be unable to process your order or provide the requested service.
5. Sensitive Information
Sensitive information has a specific meaning under Australian privacy law and may include information concerning matters such as health, racial or ethnic origin, political opinions, religious beliefs, professional or trade association membership and criminal records.
Equipment Pty Ltd does not ordinarily need to collect sensitive information from customers.
Where sensitive information is collected, we will only collect, use or disclose it where permitted by law, including where you have provided the necessary consent.
6. Third Parties
Where reasonable and practicable, Equipment Pty Ltd will collect personal information directly from you.
However, we may sometimes receive information from third parties, such as payment providers, delivery providers or other service providers involved in fulfilling your order.
Where required, we will take reasonable steps to ensure you are aware that this information has been collected.
7. Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose personal information where reasonably necessary to operate our business, including to:
- Payment processing providers
- Freight, courier and delivery providers
- Website and technology service providers
- Professional advisers such as accountants or legal advisers
- Government or regulatory authorities where required by law
- Other service providers assisting us with legitimate business operations
We only disclose information reasonably necessary for the relevant service or purpose.
We may also disclose your personal information where you have consented to the disclosure or where disclosure is required or authorised by law.
8. Payment Information
Payments made through our website may be processed by third-party payment providers.
Equipment Pty Ltd does not intentionally store complete credit or debit card details on its own systems where payment information is processed directly by an authorised payment provider.
Customers should always verify that they are using our official website and authorised payment channels before providing payment information.
9. Website Information and Cookies
Our website may use cookies and similar technologies to help the website function, understand how visitors interact with our pages and improve the online shopping experience.
Information collected automatically may include:
- Browser type
- Device information
- IP address
- Pages visited
- Date and time of website activity
- General website interaction information
You may be able to disable certain cookies through your browser settings. However, doing so may affect the functionality of some parts of our website.
10. Marketing Communications
Where permitted by law, Equipment Pty Ltd may use your contact information to send you information about products, promotions or services that may be relevant to you.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at:
Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to an existing order, delivery, refund, warranty claim or customer service request.
11. Security of Personal Information
Equipment Pty Ltd takes reasonable steps to protect personal information against:
- Misuse
- Interference
- Loss
- Unauthorised access
- Unauthorised modification
- Unauthorised disclosure
We use reasonable administrative, technical and organisational security measures appropriate to the information we hold.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Retention of Personal Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting, taxation and business-record requirements.
Where personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to securely destroy or de-identify it.
Certain business and transaction records may be retained for at least seven years where required or appropriate under Australian record-keeping requirements.
13. Access to Your Personal Information
You may request access to personal information that Equipment Pty Ltd holds about you, subject to exceptions permitted by law.
To request access, contact us in writing at:
We may request appropriate identification before releasing personal information to help protect your privacy and prevent unauthorised access.
Where permitted by law, a reasonable administrative fee may apply if significant resources are required to provide access. We will inform you of any applicable fee before proceeding.
14. Correcting Your Personal Information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe information we hold about you is incorrect, incomplete or outdated, please contact us so that we can review and, where appropriate, correct our records.
15. Third-Party Websites
Our website may contain links to websites operated by third parties.
Equipment Pty Ltd is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
16. Privacy Complaints
If you have a question or concern about how Equipment Pty Ltd has handled your personal information, please contact us using the details below.
We will review privacy complaints and take reasonable steps to investigate and respond appropriately.
17. Changes to This Privacy Policy
Equipment Pty Ltd may update this Privacy Policy from time to time to reflect changes to our business practices, website, services or applicable legal requirements.
The latest version will be published on our website with an updated revision date.
18. Contact Us
For privacy questions, requests to access or correct your information, or complaints regarding our handling of personal information, please contact:
Equipment Pty Ltd
ABN: 54 650 242 461
Address:
16 Hill Street
Cremorne VIC 3121
Australia
Telephone: +61 468 102 580
Email: sales@equipmentptyltd.shop
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)